Refund Policy

90-day returns

You have 90 days from delivery to return your tool for a full refund. No restocking fee, and we provide a prepaid return label.

How to return

Email toolhaulsupport@gmail.com with your order number and a short note about the reason. We reply within one business day with a prepaid label. Pack the tool in any sturdy box, attach the label, and drop it with the carrier.

Condition

Used tools are accepted — this is a tool, and we expect you to have tested it. We cannot accept tools damaged by drops, crushing, submersion, use with counterfeit batteries, or cutting material outside the tool's rating. Blade sets can only be returned unopened, for safety reasons.

Refund timing

Refunds are issued to your original payment method within 5 business days of the return arriving at our warehouse. Your bank may take a further 3–10 business days to post the credit.

Faulty on arrival

If the tool does not power up out of the box, email us and we ship a replacement the same day — no return process required first.

Exchanges

Tell us in your email if you would rather exchange for a different pack size. We ship the replacement as soon as the carrier scans your return.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once a label is printed, treat it as a return.

Return postage

Return shipping is free for Canadian and continental US customers. For other destinations, return postage is at your expense unless the item is faulty.

Contact

toolhaulsupport@gmail.com — Monday to Friday, 8am–6pm ET