Returns

The 90-day "Cut Anything" guarantee

If the DJD022 doesn't cut faster and more easily than the pruners you own today, send it back within 90 days of delivery for a full refund. No restocking fee, and we email you a prepaid return label. You are not out of pocket.

How to start a return

1. Email toolhaulsupport@gmail.com with your order number and a sentence about what went wrong.
2. We reply within one business day with a prepaid return label.
3. Pack the tool in any sturdy box, attach the label, and drop it at any carrier location.
4. Your refund is issued to the original payment method within 5 business days of the parcel arriving at our warehouse.

What we accept

• Used tools. This is a tool — we expect you to have actually cut something with it.
• Opened packaging. The original box is helpful but not required.
• Blade sets, provided the blister pack is unopened.

What we can't accept

• Returns requested more than 90 days after delivery.
• Tools with damage from a drop, a vehicle, submersion, or a non-DeWalt battery.
• Opened blade sets, for safety reasons.

Exchanges

Want a different pack size instead of a refund? Say so in your email and we'll ship the replacement as soon as the original is scanned by the carrier — you won't wait for the round trip.

Faulty on arrival

If the tool doesn't power up out of the box, skip the return process entirely. Email us and we'll ship a replacement the same day.

Refund timing

Refunds are issued within 5 business days of receipt. Your bank may take a further 3–10 business days to post the credit, which is outside our control.